Shipping Terms & Conditions

● All ice cream deliveries will be done from 12 PM to 5 PM. Accurate time of
delivery cannot be shared as multiple deliveries are scheduled in different slots.

● Our delivery charge is 50 Rand.

● While we strive to be open 365 days a year, deliveries may not be available during certain public holidays.

● The risk of delayed delivery is borne by the customer if the information provided
for delivery in terms of address and related is incorrect.

● Deliveries once scheduled cannot be rescheduled. If there are unavoidable
circumstances, Kristen’s Kick Ass Ice Cream reserves the right to accept or
decline on a case to case basis.

● Address once provided cannot be changed before or during the delivery slot. If
there are unavoidable circumstances, Kristen’s Kick Ass Ice Cream reserves the
right to accept or decline on a case to case basis.

● If the delivery has not been successful because of the below reasons, no refund
will be provided and no follow up delivery will be attempted:
○ Incorrect information provided by the customer.
○ Recipient not available over phone or at premises.
○ Recipients refused to accept the products for reasons beyond our control. Example : Message on ice cream information has been incorrectly shared
and later customer changes his/her mind
○ Recipient has advised to deliver the product to friend, neighbor or security.

● Orders placed for addresses outside of our delivery zones will be converted to a
pick up at the location of your choice.