Exchange & Refund Policy

The following exchange policy applies to KKAIC ice cream 500ml tubs and ice cream cakes

-Ice cream and/or cakes may be exchanged if the ice cream was damaged during transport, or before accepting the delivery and still in the possession of KKAIC.

-Ice cream flavours may be exchanged at the discretion of KKAIC and subject to availability. Ice cream cake amendments must be done 4 days prior to cake deliver/pick up date

The following refund policy applies to KKAIC ice cream 500ml tubs and ice cream cakes

-Refunds are at the sole discretion of KKAIC and dealt with on a case by case basis. However, refunds will not be available in the following circumstances: 

Where the product has been partially consumed

Should the ice cream or ice cream cake melt, or become damaged, after delivery or collection has taken place

Should the customer fail to collect their order

The delivery has been unsuccessful because the recipient was unavailable, the incorrect delivery information was provided, or recipient has advised to deliver the product/s to another individual. 

-The customer acknowledges and accepts that it is their sole responsibility to check the ice cream and /or ice cream cake upon delivery or collection to ensure that the ice cream and/or cake are not damaged in any way. If there is damage or the incorrect item has been delivered, the customer shall immediately notify KKAIC. 

-Gift Cards are non-refundable