PICK UPS

How do I pick up my order?

Orders can be collected from our Noordhoek Scoop Shop in the Noordhoek Farm Village, as well as the Constantia Uitsig location.  Select "pickup" at check out for a free collection option. You will receive a notification that the order has been received, as well as a second notification that your order is ready for pick up. Shop hours for both locations is 9am-5pm Monday-Sunday. 

How do I pay?

Payments can be made via Payfast on our website!

How will my ice cream be packaged?

All ice cream will come in a sealed paper bag. If you are not going to have freezer access for over 30 minutes after collection, we recommend you bring a cooler box and a few ice packs. 

DELIVERY

When do I get my ice cream?

Orders placed before 11am will be delivered between 12pm-4pm the same day.  Orders placed after 11am will be delivered the following day between 12pm-4pm. 

I wasn't home for the delivery, what now?

We will contact you when your ice cream leaves the shop for delivery with a more specific time frame as to when the driver will be at your front door. Our driver will wait at the delivery destination for 5 minutes before proceeding to the next stop. If you are unavailable for delivery, you are then welcome to pick up your ice cream at the shop closest to your home. We will not attempt delivery again for the same order. 

ORDERING

My favourite flavour is sold out. When do you restock flavours?

While we have a super small batch churnery, we are constantly restocking. If the flavour you are after is sold out today, it will most likely be back in stock tomorrow. 

Can I just call in my order or reserve a few tubs?

Sorry, but no. All orders and payments must be done via the website to streamline inventory, make the selection fair for everyone, and maintain our sanity.  

AREAS FOR DELIVERY

Southern Suburbs

Constantia, Bergvliet, Meadowridge, Tokai, Diep River, Plumstead, Newlands, Claremont, Rhondebosch, Bishopscourt, Steenberg, Wynberg, Lakeside, Grassy Park, Muizenberg

Noordhoek Penninsula

Noordhoek, Sunnydale, Fish Hoek, Kommetjie, Capri, Crofter's Valley, Glen Cairn, Sun Valley, Silverglade, San Michel, Lake Michelle

Delivering to the Southern Suburbs and Noordhoek Valley only

Orders placed outside of our delivery zones will be converted to a pickup at the shop closest to your delivery address

Specific neighborhoods eligible for delivery are listed in the FAQs

Pickup is available everyday for both Noordhoek and Constantia between 9am-5pm

Same day delivery available for all orders placed before 11am from both Noordhoek and Constantia